Kingia Casino Responsible Gambling

At Kingia we take responsible gambling seriously. We want players to enjoy controlled play and to stay safe while using our services. This page explains the principles we follow, the tools and options you can use to manage activity, and where to find help if gambling stops being a positive choice.

Our approach to player protection

We promote safer play by encouraging clear limits, transparency and access to support. Our aim is to help customers make informed choices, reduce harm and act quickly when someone shows signs of problem gambling. We support self-management and independent help services as part of that commitment.

Account controls and activity tools

To help you keep control we recommend using account controls such as deposit limits, loss limits, session reminders, timeout periods and self-exclusion. Where available, these tools allow you to reduce risk and tailor play to a level you are comfortable with. Check your account settings for the options that apply to your profile or contact our team at [email protected] for assistance.

Deposit, loss and time limits

Common tools include daily, weekly and monthly deposit limits, loss limits that stop play after set losses, and session time reminders. You can use these measures to manage how much and how often you play. Limits can usually be increased or removed after a cooling-off period to prevent impulsive changes.

Self-exclusion and account breaks

If you need a break from gambling you can choose a temporary timeout or longer self-exclusion. A timeout provides a short break, while self-exclusion prevents account access for a set period. To request either option, check your account settings or contact [email protected]. If you choose to self-exclude independently, you can also register with national schemes such as GamStop.

Recognising problem behaviour

Signs that gambling may be becoming a problem include spending more than intended, chasing losses, lying about gambling, neglecting work or family, and using multiple accounts or credit to play. If you or someone you know shows these signs, act early and seek support.

Practical tips to stay in control

Set a budget for gambling that uses only disposable income, set strict deposit and time limits, take regular breaks, avoid gambling under the influence of alcohol or stress, and keep banking and gambling accounts separate. Talk to someone you trust about your play and stick to the limits you set.

Professional help and support organisations

If you need support, independent organisations can help. The National Gambling Helpline is available on 0808 8020 133. Other organisations offering advice and counselling include GamCare, Gamblers Anonymous and GamStop (self-exclusion registration). These services are independent of Kingia and can provide confidential guidance and treatment options.