Player Privacy Policy
Welcome to the Kingia Privacy Policy. This page explains how we collect, use and protect personal information when you register, play or otherwise interact with our site. We take privacy seriously and aim to be clear about what data we hold and how you can manage it.
Types of data we collect
We collect different categories of information to provide and improve our services, process transactions and keep accounts secure.
Personal data
- Identity details such as name, date of birth and contact information;
- Verification documents where required for account checks and compliance;
- Payment details needed to process deposits and withdrawals - held only as required for transactions or by our payment processors.
Technical data
- Device and browser information, IP address and connection data;
- Usage data including pages visited, time on site and feature interactions;
- Cookies and similar tracking identifiers used to remember preferences and improve site performance.
Transactional data
- Account activity such as bets, game history, wins and losses;
- Transaction history including deposits, withdrawals and balance changes;
- Customer support interactions and any correspondence you send us.
How we use your information
We use information to operate accounts, process payments, prevent fraud, meet legal obligations and provide customer support. We also use aggregated or pseudonymised data to analyse site performance and improve services. Where required by law or to protect users, we may retain or disclose information to competent authorities.
Data protection and storage
We implement reasonable technical and organisational measures to protect personal data from unauthorised access, loss or misuse. Data is stored only as long as needed for the purposes described or to comply with legal or regulatory obligations. We work with third-party providers who are contractually required to keep data secure.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, enable essential site functions and measure performance. You can manage cookie settings through your browser or the site cookie controls. Third-party analytics and advertising partners may use cookies; their use is governed by their own policies.
Your rights
You may have rights to access, correct, request deletion, restrict processing or obtain a copy of your personal data under applicable law. To exercise your rights, contact us using the details below. We will respond in line with legal requirements and may ask for proof of identity before acting on certain requests.
Access, correction and deletion
To view, update or delete information held on your account, log in to your profile or contact our privacy team. Some data may be retained where necessary for legal, tax or security purposes even after an account is closed.
Information sharing and third parties
We share data with service providers who perform services on our behalf, such as payment processors, identity verification providers, fraud prevention services and hosting partners. We may also disclose information to comply with lawful requests or to protect the rights, property or safety of users or others.
Privacy policy updates
We may update this policy from time to time. Significant changes will be communicated via the site or by direct message to account holders. For questions or privacy requests, contact us at [email protected].